To pay for the products, you need us to issue an invoice. Once the purchase terms including price (CIF/FOB/inspection, etc.) are agreed upon, we will issue invoices for the relevant products according to the agreed terms. The invoice will include all payment-related details, including purchase terms, payment bank account, terms, payment methods, and more. If you choose to pay by bank transfer, bring the invoice to your preferred bank and make the payment accordingly.

Please note that sending us a copy of the wire transfer (your bank's payment receipt) as soon as possible is crucial to finalizing the purchase.

The invoice contains the bank account information for the payment. If you do not have an invoice, please notify us as soon as possible so we can issue it to you.

We only accept bank transfers.

Please note that we do not accept payments via L/C (letter of credit), credit cards, or cash.

All payments must be made within the specified period in the currency specified on the invoice.

The buyer is responsible for paying all bank fees.

All payments must be made via bank transfer to ensure that both parties have official written transaction records.

We mainly accept payments in US dollars. However, in some cases, RMB is also accepted. If you wish to trade in currencies other than those listed above, please contact us.

After submitting your wire transfer payment to the bank, you will receive a copy of the wire transfer (TT Copy) as proof of the transaction. If your bank does not immediately issue a copy of the wire transfer, you can temporarily substitute with a deposit slip.

Currently, we only accept 100% payment via TT (wire transfer) before shipment.

During the TT payment process, you need to pay the full amount through any bank of your choice.

After payment, please send us a copy of the TT, and we will initiate the shipping process.

All necessary documents will be provided with the vehicle, and you can expect to receive the car within 35-45 days.

excars.cn will ensure the security of your payment, and we will hold your payment until we confirm the supplier has sent you the correct vehicle.

Our payment terms are divided into two steps.

The first step is to share a copy of the T/T within 72 hours after the invoice is issued.

The second step is to send the money to our bank within 120 hours after the invoice is issued.

Completing these two steps before their deadlines is key to a successful purchase.

If we do not receive a copy of the wire transfer within 72 hours, or if we do not receive a bank transfer confirmation within 120 hours, the corresponding product will be offered to the other buyer.

Your wire transfer will take at least three (3) business days to be reflected in our bank account. Although this delay may cause some inconvenience, it represents the average time required for interbank transactions. Rest assured, once payment is received, we will process your order immediately.

Yes, if we receive the TT copy within the specified time, we will keep the car for a total of 120 hours. Since your bank transfer may take several days to reach our account, we recommend making the payment as soon as you receive the invoice.

If we do not receive a copy of the TT within 72 hours, or if we do not receive a bank receipt within 48 hours, the product will be available for purchase by others.

If the payment arrives at our bank after the deadline, the following situations may occur:

A. If the product is still available (unsold or pre-ordered), we will accept your payment, send you a "payment confirmation," and initiate the shipping process to the designated port.

B. If the product has been pre-ordered or sold, you have several options:

B-1: If the product has been pre-ordered, you can wait for its status to change to "Available" or "Sold."

B-2: If the product has already been sold, you can select a similar available product and purchase it using the payment you sent. In such cases, we can speed up the shipping process to ensure you receive your car sooner. (Suggestion)

B-3: If you cannot find an alternative, you can request a refund from your bank, with the bank transfer fee borne by you. In this case, we will charge a $150 fee.

We sincerely apologize for the inconvenience caused. Unfortunately, in such cases, we cannot provide direct assistance. We recommend contacting the recipient of the wrong payment and requesting them to transfer funds to our account within the payment deadline. After receiving payment, we will ship the products you purchased. If you need further assistance or have any questions, please feel free to contact us.

No, we do not provide receipts. Bank wire transfer transactions are the formal written records of payment between buyer and seller. If you need proof of payment, you can request one from the bank, as they will provide transaction confirmation documents.

The buyer is responsible for paying all bank fees. Before finalizing the purchase agreement with our staff, be sure to confirm these fees with your bank.

If the price is FOB, you must pay:

● Freight

● Customs clearance fees

● Import tax

● Registration fee

● Compliance fees

Any other applicable fees charged according to your country's import regulations.

If the price is the fred value, you can omit freight from the above list.

Please note that the "import tax" in the importing country is not included in the CIF or C&F price. Once the car arrives at your port, you must pay the import tax on the car. If you want to know about import taxes on cars, consult any C&F agent in your area or at your chosen port.

In principle, our transactions are conducted on a "no claim, no return" basis.

excars.cn do their best and knowledge to accurately provide information about vehicle condition and functionality. By purchasing a vehicle from excars.cn, the buyer acknowledges and agrees that the vehicle may be used, that the condition description is as truthful as possible, and that the vehicle does not match the buyer's impression of the vehicle. The buyer may not make any claims regarding the condition of the vehicle at delivery.

1. Find your favorite products from our inventory list: https://www.excars.cn

2. Send an inquiry and provide your information; we will receive feedback or an invoice for the required products. The invoice will include all payment details, such as purchase terms, bank account at the payment destination, deadline, and payment method.

3. Bring the invoice to your preferred bank and make payment according to regulations. Share a copy of the wire transfer within 72 hours after the invoice is issued to ensure your purchase.

4. Receive purchase confirmation, shipping, and other detailed information from the excars.cn agent.

5. Receive the bill of lading and other standard documents after product shipment.

6. After the product arrives at the port, the product is received. Delivery time depends on the payment date and final destination. Additionally, at your port, you need to pay customs clearance fees to the customs agent and pay customs duties and taxes to the government. The amount of these fees depends on the specific car model, transaction price, year of manufacture, engine displacement, and other factors. We need an accurate car model to estimate the amount you need to pay the government. We also recommend contacting customs clearance agents in your country to obtain more accurate details on customs clearance fees and VAT fees.

For your country's import rules and procedures, including the import inspection list, please contact the relevant government departments in your country for exact vehicle import policy information.

Additionally, we strongly recommend that before importing vehicles, you research the responsibilities you must bear as a vehicle importer in your country and understand all risks and responsibilities.

We only accept one email address per customer to ensure the security of the car purchase process.

We have a large inventory of over 50,000 vehicles, with new additions and changes happening every day.

A suitable product must meet your preferences for model, color, and vintage, and most importantly, fit your budget.

www.excars.cn's search engine allows you to search and filter based on multiple criteria, making it easier to find the car you're looking for.

You can also adjust the order of results based on factors such as vintage, quality, and price to facilitate comparison. If you're still unsure which car suits you, please email yinghuancheng1@dingtalk.com for quick inquiry, and we'll recommend your dream car.

Of course! If the vehicle you need is not currently listed on our website, please feel free to contact us. Our professionals will do their utmost to find the vehicle that best meets your requirements.

To send a query, please follow these steps:

1. Find the vehicle you're interested in.

2. On the right side of the page, click "Contact Us" for the vehicle.

3. Fill in the detailed information in the form.

4. Click "Contact Us for Discounts" to confirm your quote.

When we send you a "payment confirmation" email for the product, the contract between you and the product owner (as shown on the invoice) is established.

The parties to the purchase agreement are you, i.e., the buyer and the seller of the product. excars.cn Act as your agent, ensuring every transaction is fair and secure.

As long as you meet the payment terms (provide a copy of the wire transfer within 72 hours from the date the invoice is issued, and our bank confirms payment within 120 hours), the product will be retained with you.

No, the FOB prices listed above excars.cn do not include additional charges such as freight, storage, taxes, and duties. The "FOB price" on our platform specifically refers to the vehicle price and all domestic fees before the vehicle is shipped or loaded. When purchasing a vehicle from us, you should add shipping costs to the FOB price. Additionally, after receiving the vehicle, you will be responsible for paying import duties, taxes, and any other applicable fees required by your country or port of discharge. We recommend contacting your local government or reputable customs clearance agents for more details.

To help you make an informed purchasing decision, we provide up to 10 detailed images of each car in our inventory.

To maintain price competitiveness, we choose not to offer additional image services. While we strive to provide comprehensive images for each product, if you feel that existing images are insufficient, you can request additional images. However, please understand that despite our best efforts, we may not be able to meet your requests.

Please note, our products are distributed throughout China, and taking more images will incur significant operating costs. Therefore, to ensure we can offer products at the most competitive prices, we have decided to limit additional image requirements.

If the seller provides a correct production year, we will list the production year. However, please note that this information is provided by third parties. While we strive for accuracy, we cannot guarantee its reliability. excars.cn Not responsible for any loss, damage, or inconvenience arising from reliance on this information.

No, the vehicles we sell are Chinese vehicles that were previously owned and used in China. Therefore, any manuals provided with the vehicle are in Chinese.

Spare keys are not guaranteed to be provided with the vehicle. If a spare key cannot be found in the vehicle's glove box, it is usually not included. However, occasionally cars may come with a spare key, and in such cases, we will definitely send you the spare key. If you need an extra spare key, you can apply for one, but it requires extra fees and extra time.

Yes, we offer installation services for audio systems and other accessories such as alloy wheels. Please inform us of your installation requirements before requesting an invoice. Please note that additional installation or modifications may incur additional fees, and the total processing time will depend on the complexity of the modification.

No, tampering with a vehicle's mileage is illegal and unethical. excars.cn Strictly comply with legal regulations and do not engage in any illegal activities, including tampering with odometers.

RHD cars are rare in China and are usually imported from countries like Japan and Thailand. However, we do not recommend buying cars converted from left-hand drive (LHD) to right-hand drive.

Yes, generally, as long as we truthfully declare to customs, car parts can be shipped with the vehicle. However, please note that not all parts can be shipped with the vehicle; specific situations require specific analysis. We recommend that you understand the difference between the customs clearance fees for parts shipped with the vehicle and those for parts shipped separately before deciding whether to ship parts with the vehicle.

No, we do not sell vehicles used domestically in China. As an export service provider, our focus is on promoting automobile exports rather than domestic sales within China.

Yes, but if you have already incurred fees when you cancel your order, you will need to cover those costs.

Cancellation rules vary depending on the trading stage. Please review the following cancellation policy:

1. Before remittance: You can cancel the transfer at any time before the remittance. Please notify us as soon as possible.

2. After payment: If we have received your payment, a cancellation fee of 50% of the invoice amount or $2000 (whichever is higher) will be charged. We will refund the remaining amount after deducting fees, which will be borne by your bank.

3. After sharing the shipping schedule: Order cancellations are not accepted, and refunds are not provided.

4. Failure to provide required accurate information: If excars.cn cannot complete export/delivery procedures due to the buyer's inability to provide accurate and required information within 30 days from the payment confirmation date, it will be deemed the buyer canceling the transaction. The buyer will pay fees according to the terms and conditions.

Feel free to contact us using any of the methods listed in the "Contact Us" section.

1. Existing Product Inquiry: Click the "Consult Now" button on the specific vehicle detail page on our website

2. General inquiries:

Use the "Contact Us" section on our website.

Contact us by email: yinghuancheng1@dingtalk.com.

3. Company Details:

Mailing address: Room 501, 5th Floor, China (Sichuan · Shuangliu) Used Car Export Base, No. 1599 Chengshuang Avenue, Dongsheng Street, Shuangliu District, Chengdu.

Phone number: +86 13579292566

Email: yinghuancheng1@dingtalk.com

Our office hours are Monday to Friday, 8:30 AM to 9:00 PM (China Standard Time, GMT+8). You can check the current China Standard Time here:http://www.timeanddate.com/worldclock/china/shanghai

Please note that our office is closed on Saturdays, Sundays, and the following holidays:

New Year Holiday (a few days around New Year's Day)

Spring Festival – Chinese New Year (a few days between January and February)

The duration of long holidays like the Spring Festival may vary each year. The specific date will be announced soon.

Unfortunately, for safety reasons, we do not allow visits to our warehouse. However, we welcome you to make an appointment in advance and visit our office.

English is the primary language for business transactions. However, we can also accept discussions in other languages. Please feel free to inquire about specific language options.

We use reputable third-party inspection services to evaluate vehicles on the platform. Before deciding to buy a car, customers can understand the actual specifications and condition of the vehicle. Additionally, customers can choose to purchase additional depth inspection services for certain vehicles to obtain a comprehensive condition report. The inspection fee paid for a specific vehicle will be deducted from its offshore price and refunded.

All vehicles undergo thorough inspection to ensure that the actual specifications do not differ from those listed on the specification sheet.

Please note that some countries may require pre-export inspections before vehicle export. We recommend contacting the relevant government agencies in your country to obtain all the required pre-export inspection checklists. Although enforcement of the regulation may vary, some countries have begun imposing hefty fines for violations. Therefore, if your country's government requires it, be sure to include inspection clauses in your purchase terms.

There are two inspection standards for used cars exported from China:

- WM/T8-2022) "Quality Requirements for Exporting Used Passenger Cars".

- (WM/T9-2022) "Quality Requirements for Exported Used Commercial Vehicles and Trailers."

excars.cn will help our customers ensure that the vehicles they purchase fully comply with the above national standards.

In any of the following cases, vehicles must not be exported

(1) Vehicles that meet the "Mandatory Scrapping Standards for Motor Vehicles" and the specified scrapping standards, and vehicles within one year (including one year) from the end of the prescribed service period;

(2) During the vehicle mortgage, pledge period, or customs supervision period;

(3) Vehicles that have been lawfully sealed or seized by supervisory organs, people's courts, people's procuratorates, and administrative law enforcement departments;

(4) Vehicles obtained through theft, robbery, fraud, or other illegal or criminal means;

(5) Inconsistency between the vehicle and vehicle registration certificate and the recorded content;

(6) Smuggling or illegally assembling (assembling) vehicles;

(7) Vehicles with incomplete statutory certificates and credentials;

(8) Results of the vehicle's nonconformity inspection;

(9) The vehicle has not committed traffic safety violations or accidents;

(10) Other laws and regulations prohibit vehicle trade and export.

excars.cn Acting as a buyer's agent to help buyers achieve safe and smooth transactions. For buyers, excars.cn acts as a representative in China, transacting with Chinese suppliers and offering transparent services and fees. excars.cn Ensure that purchased products are shipped on schedule. If your payment has already been received but the product has not shipped due to some unavoidable reason, we will refund you 100% of the USD amount. excars.cn was created by Cango, a parent company listed on the New York Stock Exchange, which enjoys a strong reputation in China's automotive industry.

At excars.cn, we put your information security first. We use SSL encryption technology to protect the data we receive, ensuring your information is safeguarded during transmission. Additionally, we implement highly ethical privacy policies to protect your personal data.

For detailed information on how we protect your information and handle privacy matters, please click here to view our Privacy Policy.

1.B/L

bill of lading; Documents of the cargo transportation contract issued by the carrier or its agent to the shipper. It is also a receipt for the cargo to be accepted and transported, which must be presented at the destination for acceptance.

This is like the triple threat to the shipping industry:

- Receipt: This is proof that the shipping company (carrier) has received the goods. Think of it as a store receipt, but it's just a receipt for international shipping.

- Details: It lists all information about the goods, such as type, quantity, and destination, similar to itemized shopping receipts.

- Contract: This is a simple agreement between you (the shipper) and the carrier, outlining the carrier's responsibility for safely transporting goods.

It can be regarded as a one-stop document for freight transport, crucial for the smooth and secure operation of international trade.

2.C&F

Cost plus freight; Sales terminology refers to the shipping price collected or quoted by the seller excluding insurance fees but covering all costs to the designated discharge port.

3.CIF

Cost, insurance, and freight charges; Sales terminology refers to the price the seller collects or quotes, including insurance and all other costs to the designated unloading port.

4. Liquidation agency

Individuals or companies authorized by international customs authorities responsible for certifying and managing inter-border freight. (That is, they handle customs clearance for your vehicle.)

5. Commercial invoice

Documents required by customs to determine the true value of imported goods and to assess duties and taxes.

6. Consignee

The "owner" of the vehicle after registration in the destination country.

7. DHL delivery address

excars.cn Used to deliver transport documents (rather than vehicles) to the delivery address of the vehicle buyer.

8.Y

Estimated arrival time; The date and time for the expected arrival of the designated city or port for air, sea, or rail travel.

9.ETD

Estimated departure time; Air, sea, or rail travel is expected to depart from designated cities or ports on dates and times.

10. Export certificate

Documents confirming the legal export of the listed items from the country of origin (i.e., the vehicle's previous registration in China has been cancelled).

11. Export license

Documents issued by Chinese customs to ensure goods comply with applicable export control measures.

12. FOB price

(1) excars.cn vehicle price and all domestic handling fees before loading or loading.

(2) Delivery on board; Sales terminology: The price the seller charges or quotes includes all costs for the goods before they are loaded onto the ship at the port of shipment.

13. Forwarding agents

Arranging shipments of goods from the port of discharge to the destination country for individuals or companies.

14. Import license

Documents issued by certain national governments permitting the import of goods.

15. Inspection certificate

It proves that the vehicle has passed the required pre-export inspection, thus meets the specified specifications, is in good condition upon departure from the port of transport, and the quantity is correct.

16. Insurance documents

Insurance proof for CIF cargo.

17. Notify the Parties

The shipping agent contacts personnel to provide confirmation of the arrival date of the cargo vessel at the port.

18. Packing list

Includes a breakdown list of quantities, descriptions, and weights of goods.

19. Port of departure

The departure point of the ship or cargo.

20. Unloading port

The location where the ship is unloaded and the goods are distributed to their respective recipients.

21. Pre-export inspection

Some countries require your vehicle to be inspected before export. If the car passes the inspection, we will issue a valid certificate detailing the vehicle identification number, brand, and model. If your destination requires this inspection, please consult us.

22. Pro forma invoice

A "final estimate" is provided in the form of an invoice based on the selected vehicle and transport terms.

23. Shipping Agency

The agency responsible for handling shipping and cargo at ports on behalf of shipping companies (i.e., representing shipping companies).

24.电放提单（Surrender BL）

This refers to the sender (exporter) applying to the shipping company to "waive" the original bill of lading (Original BL) as proof of ownership, instead electronically notifying the destination port to release the goods to the consignee (importer). Speeding up the pickup process to avoid delays or loss risks in mailing original bills of lading, especially suitable for short-haul shipping (such as short-haul routes from China to Southeast Asia and the Middle East).

In some cases, if the product ships quickly or the ETD is close to the ETA date, excars.cn will issue BL. In this case, the original BL will not be mailed. Instead, the electronic version of the surrendered BL will be sent to you by email. With this electronic version of the Surrendered BL, you can print it out to clear your products from the port.

25. Transfer

Cargo is transferred from one ship to another en route to its final destination.

26.TT Text

Copy of telegraphic transfer; A paper copy of the bank transfer.

27. According to the quotation

Potential buyers have already made an offer to purchase the vehicle, while other customers cannot make or receive an offer for it.

28. Transportation fees

Costs for loading and securing containers.

29. Vehicle destination

The country where the vehicle is registered and used.

To book a vessel for your cargo, we need you to provide the following information. Please carefully review the details and make sure all required information is provided. Most of this information is required for contracting with the shipping company.

1. Unloading port: This is the nearest port where ships unload cargo.

2. Vehicle Destination: Please specify which country the vehicle will be registered and used.

3. Consignee: This refers to the owner who has reserved the vehicle. Please provide the recipient's full name and the name on their passport or ID card, full address (abbreviations not allowed), and phone number. Providing all consignee information is crucial for receiving the bill of lading (B/L) from the shipping company.

Note: Incomplete consignee information or misspelling may cause delays and additional fees for bill of lading modifications.

4. Notifier: The shipping agent will contact this person to report the date your vessel confirms arrival at the port. If you have a private customs clearance agent, you can list them here. Otherwise, you can simply write "Same as the recipient."

5. DHL Shipping Address: This information is required for us to send your documents (including bills of lading) via DHL courier. Please provide the recipient's full name, full address (abbreviations allowed), and phone number. Incomplete information may cause delays in document delivery. If using telegraphic release bills of lading, this information is not required.

The recipient is the vehicle's "reservation owner." Please provide the recipient's full name, the name on their passport or ID card, full address (without abbreviations), and phone number.

When providing us with your booking information, please be sure to pay attention to the following points:

If the recipient's full name and address are not provided, the shipping company may delay your booking. Complete information must be provided.

The recipient's name must not be spelled incorrectly. Even the smallest error can lead to modifications to the bill of lading (B/L), which may result in additional costs and time.

The notifying party is the individual contacted by the shipping agent, responsible for notifying your vessel of the confirmed arrival date.

You may choose to list a private clearing agent as the notifying party, but this is not mandatory because listing a clearing agent on the bill of lading (B/L) is not mandatory. If you don't have an agent, you can simply write "Same as the recipient" for easier handling.

A DHL shipping address refers to the information required to send documents (including bills of lading (B/L)) via DHL courier. Please provide the recipient's full name, full address (without abbreviations), and phone number.

It should be noted that providing incomplete information may cause delays in document delivery.

The shipping company requires complete information, including the full name and address on the recipient's passport or ID card. The Bill of Lading (B/L) is the official document that determines ownership of goods, so accurate identification is crucial.

If the recipient's full name and address are not provided, it may cause delays, as the shipping company needs this information to process the process.

Be sure to avoid misspelling the consignee's name, as even minor errors may require modifications to the bill of lading, resulting in extra costs and time.

We ask you to provide your full name and address as DHL's shipping address to ensure your documents (including bills of lading (B/L)) are sent smoothly through DHL. Please provide the recipient's full name, address (no abbreviations), and phone number.

Please note that providing incomplete information may cause delays in the delivery of your documents.

Our goal is to deliver your vehicle on time. The estimated time below is from the designated Chinese port to your discharge port.

Please note, these estimates are based on our past experience and do not guarantee anything.

Africa: It takes about 5 weeks from a Chinese port to your port.

Georgia: It takes about 6 weeks from a Chinese port to your port.

Caribbean: It takes about 4-5 weeks from Chinese ports to your port.

South Asia: It takes about 2 weeks to travel from a Chinese port to your port.

South America: It takes about 6 weeks from a Chinese port to your port.

Unfortunately, we are unable to provide such precise information. Typically, buyers track shipping information through freight forwarders or shipping companies. Tracking shipping information is crucial for ensuring timely delivery. You can check the location of transportation nodes on the shipping company's official website.

Changes and delays in shipping plans are usually proposed by contracted shipping companies. As exporters, we have no right to interfere with their decisions. Shipping company transportation is also affected by additional factors, such as domestic transportation within China, vehicle formalities completion, and adjustments to shipping companies' transportation plans.

The shipping agent will notify the party on the bill of lading (B/L) of the information about the arrival of the goods. You can also check the shipping progress on the shipping company's official website. Alternatively, you can contact the carrier directly about a week before the ship's estimated arrival time (ETA). Be sure to contact your freight forwarder for the latest information.

If you need to change the product recipient information, you can do so within 5 days after receiving the invoice. Please submit a change request on the same topic where the original request was made. Please note that changing the destination port may result in adjustments to the total price.

We strictly adhere to legal and ethical standards. It is not permitted to request changes to the vehicle information on the bill of lading (B/L) or any other documents provided by the excars.cn. We are committed to conducting business legally and will never engage in any illegal activities under any circumstances.

As an importer, you should receive the following documents from the excars.cn:

1. Bill of Lading (B/L)

2. Insurance documents (if you purchased CIF)

3. Export certificate (also known as the "Deregistration Certificate" or "Deregistration Certificate" form)

4. Commercial invoice

If requested by your government, we will also provide it

Export License (also known as "Entry Permit")

If we send you documents via DHL, we will send you the tracking number for the documents via email. You can use this tracking number to monitor the status of the files sent to you.

In most cases, you should receive the documents before the product arrives. Please use the tracking number we provide to track your documents. If you encounter any issues or have concerns while tracking files, please contact us.

Unfortunately, we are unable to provide two sets of bills of lading. Shipping companies typically issue only one bill of lading per shipment, regardless of whether the customer requests additional copies.

No, customs clearance cannot be completed with only the PDF file of the bill of lading. However, you can complete about 60% of the customs clearance process using the PDF file of the bill of lading. The remaining 40% of the process requires submission of the original bill of lading.

We do not issue separate packing lists, but our commercial invoices are a comprehensive document that includes all the necessary information that typically appears on the packing list. Past clients have successfully used commercial invoices without any issues with customs authorities. If you have any questions, please feel free to contact us.

excars.cn arrange for the products you purchase to be shipped to your final destination port. The shipper responsible for the shipment will provide you with all the standard documents required to release the product from your port, including one original bill of lading (B/L), one original export certificate, and one original inspection certificate (if any). After the products arrive at your port, you are responsible for receiving the vehicle at the port and handling the necessary procedures. With the documents provided by excars.cn, you or your designated customs clearance and freight forwarder can release the products at your port.

Congratulations

We value your feedback and want to hear about your experience with our products and services. Please share your feedback with us, and if you wish, attach a photo of yourself, your friends, or family with the product. If you agree, we can post photos on the website.