To pay for the product, you need us to issue an invoice. Once the terms of purchase (CIF/FOB/inspection, etc.) including the price are agreed, we will invoice you for the relevant products according to the agreed terms. The invoice will contain all payment-related details, including terms of purchase, payment bank account, terms, payment method, etc. If you choose to pay by bank transfer, take the invoice to your preferred bank and pay accordingly.

Please note that sending us a copy of the wire transfer (payment receipt from your bank) as soon as possible is essential to finalize the purchase.

The invoice has the bank account information for the payment. If you do not have an invoice, please notify us as soon as possible so that we can invoice you.

We only accept bank transfer payments.

Please note that we do not accept payment by L/C (Letter of Credit), credit card, or cash.

All payments must be made within the specified period in the currency specified on the invoice.

The buyer is responsible for paying all bank fees.

All payments must be made via bank transfer to ensure that both the buyer and seller have an official written record of the transaction.

We mainly accept payment in USD. But in some cases the Chinese yuan is also accepted. If you wish to trade in a currency other than those listed above, please contact us.

After submitting the wire transfer payment to the bank, you will receive a TT copy as proof of transaction. If your bank does not issue a copy of the wire transfer immediately, you can temporarily replace it with a deposit slip.

Currently, we only accept 100% payment via TT (Telegraphic Transfer) before shipment.

During the TT payment process, you will need to pay the full amount through any bank of your choice.

After payment, please send us a copy of the TT and we will initiate the shipping process.

All necessary documents will be followed to you and you can expect to receive the car within 35-45 days.

excars.cn will keep your payment secure and we will hold your payment until we confirm that the supplier has sent you the correct car.

Our payment terms are divided into two steps.

The first step is to share T/T copies within 72 hours of invoice.

The second step is to send the money to our bank within 120 hours of the invoice being issued.

Meeting the deadlines for both steps is key to a successful purchase.

If we do not receive a copy of the wire transfer within 72 hours, or if we do not receive a remittance confirmation from the bank within 120 hours, the corresponding product will be provided to another buyer.

It will take at least three (3) business days for your wire transfer to reflect in our bank account. While this delay may cause some inconvenience, it is the average time it takes for interbank transactions. Rest assured, we will process your order as soon as payment is received.

Yes, if we receive a copy of the TT within the specified time, we will keep the car for you for a total of 120 hours. Since it may take a few days for your bank transfer to reach our account, we recommend that you pay as soon as possible after receiving the invoice.

If we do not receive a copy of the TT within 72 hours, or if we do not receive a receipt from the bank within 48 hours, the product will be available for purchase by others.

If the payment arrives at our bank after the deadline, the following may occur:

A. If the product is still available (unsold or pre-ordered), we will accept your payment, send you a "payment confirmation", and initiate the process of shipping to the designated port.

B. If the product has been pre-ordered or sold, you have several options:

B-1: If a product has been pre-ordered, you can wait for its status to change to "Available" or "Sold".

B-2: If the product has been sold, you can select a similar available product and purchase it with the payment you sent. In this case, we can expedite the shipping process, ensuring that you receive your car sooner. (Suggestion)

B-3: If you can't find an alternative, you can request a refund to your bank at your expense. In this case, we will charge a $150 processing fee.

We apologize for the inconvenience caused. Unfortunately, we are unable to provide direct assistance in this case. We recommend contacting the recipient of the erroneous payment and asking them to transfer the funds to our account within the payment term. Once payment is received, we will ship the products you purchased. If you need further assistance or have any questions, please feel free to contact us.

No, we do not provide receipts. A bank wire transaction is an official written record of a payment transaction between a buyer and a seller. If you need proof of payment, you can ask the bank for it, as the bank will provide transaction confirmation documents.

The buyer is responsible for paying all bank charges. Before finalizing the purchase agreement with our staff, it is important to confirm these fees with your bank.

If the price is FOB then you must pay:

● Freight transport

● Customs clearance fees

● Import Taxes

● Registration fee

● Compliance fees

Any other applicable fees charged according to your country's import regulations.

If the price is CIF then you can omit the shipping cost from the above list.

Please note that the "import tax" of the car in the importing country is not included in the CIF or C&F price. Once the car arrives at your port, you must pay the import tax on the car. If you want to know the import tax on your car, check with any C&F agent in your area or at the port of your choice.

In principle, our transactions are carried out on a "no claim, no return" basis.

excars.cn use its ability and knowledge to provide accurate information about the condition and functionality of the vehicle. By purchasing a vehicle from excars.cn, Buyer understands and agrees that the vehicle may be used and that the condition description is as truthful as possible, and that the vehicle is not guaranteed to be consistent with Buyer's impression of the vehicle. The buyer may not make any claims regarding the condition of the vehicle at the time of delivery.

1. Find your favorite products from our inventory list: https://www.excars.cn

2. Send an inquiry and provide your information, we will receive feedback or invoice for the required products. The invoice will include all payment details such as purchase conditions, payment destination bank account, due date, and payment method.

3. Pay according to the regulations with the invoice to your preferred bank. Share a copy of the wire transfer within 72 hours of invoice issuance to secure your purchase.

4. Receive purchase confirmation, shipping, and other details from the excars.cn agent.

5. Receive the bill of lading and other standard documents after the product is shipped.

6. Receive the product after the product arrives at the port. The delivery time depends on the payment time and the final destination. In addition, at your port, you need to pay customs clearance fees to the customs clearance agent and pay duties and taxes to the government. The amount of these fees depends on the specific model of the car, transaction price, year of manufacture, engine displacement, etc. We need the exact car model to estimate how much you need to pay the government. We also recommend contacting your country's customs clearance agent for more accurate details on customs clearance fees and VAT.

For information about your country's import rules and procedures, including import inspection checklists, please contact the relevant government authorities in your country for exact policy information on vehicle imports.

Additionally, we strongly recommend that you research your responsibilities as a vehicle importer in your country and understand all the risks and responsibilities before importing a vehicle.

We only accept one email address per customer to ensure the security of the car buying process.

We have a large inventory of over 5,0000 vehicles, with new additions and changes every day.

A suitable product must meet your preferences for model, color, year, and most importantly, fit your budget.

www.excars.cn's search engine allows you to search and filter based on a variety of criteria, making it easier to find the car you're looking for.

You can also adjust the order of the results based on factors such as year, quality, price, etc., for easy comparison. If you're not sure which car is right for you, send an email to yinghuancheng1@dingtalk.com Quick Inquiry and we'll recommend your dream car.

Of course! If the vehicle you need is not currently listed on our website, please feel free to contact us. Our professionals will go above and beyond to find you the vehicle that best meets your requirements.

To send an inquiry, follow these steps:

1. Find the vehicle you are interested in.

2. Click "Contact Us" for that vehicle on the right side of the page.

3. Fill in the details in the form.

4. Click "Ask us for discounts" to confirm your inquiry.

When we send you a "payment confirmation" email for a product, the contract between you and the product owner (as shown on the invoice) is established.

The parties to the purchase agreement are you, the buyer and the seller of the product. excars.cn acts as your agent, ensuring that every transaction is fair and secure.

The product will be retained to you as long as you meet the payment terms (copy of wire transfer within 72 hours from the time of invoice issuance and payment confirmation by our bank within 120 hours).

No, FOB prices listed on excars.cn do not include additional costs such as freight, storage, taxes, and duties. The "FOB price" on our platform refers specifically to the vehicle price and all domestic handling fees prior to the vehicle being loaded or loaded. When buying a vehicle from us, you should add shipping costs to the FOB price. Additionally, upon receipt of the vehicle, you will be responsible for paying import duties, taxes, and any other applicable fees required by your country or port of discharge. We recommend contacting your local government or a reputable customs clearance agent for more details.

To help you make an informed purchasing decision, we offer up to 10 detailed images for each vehicle in our inventory.

To keep our prices competitive, we have chosen not to provide additional image services. While we strive to provide comprehensive images for each product, you can request additional images if you feel that existing images are not enough. However, please understand that despite our best efforts, we may not be able to meet your requirements.

Please note that our products are all over China, and taking more pictures will incur huge operating costs. Therefore, to ensure that we can offer our products at the most competitive prices, we have decided to limit additional image requirements.

If the year of production provided by the seller is correct, we will list the year of production. However, please note that this information is provided by third parties, and while we strive for accuracy, we cannot guarantee its reliability. excars.cn is not responsible for any loss, damage, or inconvenience arising from reliance on this information.

No, the vehicles we sell are all Chinese vehicles that have been previously owned and used in China. Therefore, any manual provided with the vehicle is in Chinese.

Spare keys are not guaranteed to be provided with the vehicle. If a spare key cannot be found in the vehicle's glove compartment, it is usually not included. However, there are occasional cases where the car comes with a spare key, in which case we will definitely send you the spare key. If you need an extra spare key, you can request one, but it will cost you extra and extra time.

Yes, we offer installation services for sound systems and other accessories such as alloy wheels. Please let us know your installation requirements before requesting an invoice. Please note that additional installations or modifications may incur additional fees, and the total processing time will depend on the complexity of the modification.

No, tampering with vehicle mileage is illegal and unethical. excars.cn Strictly comply with the law and do not engage in any illegal activities, including tampering with the odometer.

RHD cars are rare in China and are usually imported from countries such as Japan and Thailand. However, we do not recommend buying a car that has been converted from a left-hand drive car (LHD) to a right-hand drive car.

Yes, under normal circumstances, as long as we truthfully declare to the customs, the auto parts can be shipped with the car. However, please note that not all parts can be shipped with the vehicle, and the specific situation needs to be analyzed. We recommend that you understand the difference between customs clearance costs for shipping parts on a truck and customs clearance costs for shipping parts separately before deciding whether to ship parts with your truck.

No, we do not sell vehicles for domestic use in China. As an export service provider, our focus is on facilitating automotive exports, not domestic sales in China.

Yes, but if you have already incurred fees when you cancel your order, you will be responsible for them.

Cancellation rules vary depending on the trading stage. Please review the cancellation policy below:

1. Before sending money: You can cancel the transfer at any time before sending money. Please notify us as soon as possible.

2. After payment: If we have received your payment, a cancellation fee of 50% of the invoice amount or $2000 (whichever is higher) will be charged. We will refund the remaining amount after deducting fees, at your bank's expense.

3. After sharing the shipping schedule: No order cancellation will be accepted and no refund will be provided.

4. Failure to Provide Required Accurate Information: If excars.cn is unable to process export/delivery due to Buyer's inability to provide accurate and required information within 30 days from the date of payment confirmation, the Buyer is deemed to have canceled the transaction. The buyer will pay the fee in accordance with the terms and conditions.

Feel free to contact us using any of the methods listed in the Contact Us section.

1. Existing Product Inquiry: Click on the "Inquire Now" button on the specific vehicle detail page on our website

2. General inquiry:

Use the "Contact Us" section on our website.

Contact us by email: yinghuancheng1@dingtalk.com.

3. Company Details:

Mailing address: Room 501, 5th Floor, China (Sichuan Shuangliu) Second-hand Car Export Base, No. 1599 Chengshuang Avenue, Dongsheng Street, Shuangliu District, Chengdu.

Phone Number: +86 13579292566

Email: yinghuancheng1@dingtalk.com

Our office hours are Monday to Friday from 8:30 am to 9:00 pm (China Standard Time, GMT+8). You can check the current China Standard Time here:http://www.timeanddate.com/worldclock/china/shanghai

Please note that our office is closed on Saturdays, Sundays, and the following holidays:

New Year's holidays (days around New Year's Day)

Chinese New Year - Chinese New Year (days between January and February)

The duration of long holidays such as the Chinese New Year may vary from year to year. The exact date will be announced closer to the time.

Unfortunately, we are not allowed to visit our warehouse due to safety concerns. However, you are welcome to make an appointment in advance to visit our office.

English is the primary language of business transactions. However, we can also accept discussions in other languages. Please feel free to consult the specific language options.

We use reputable third-party testing services to evaluate the cars on our platform. Before customers decide to buy a car, they can get an idea of the actual specifications and condition of the vehicle. Additionally, customers have the option to purchase additional in-depth inspection services for certain cars to obtain a comprehensive condition report. The inspection fee paid for a particular car will be deducted from its FOB price and refunded.

All vehicles are thoroughly inspected to ensure that there are no differences between the actual specifications and those listed on the spec sheet.

Please note that some countries may require a pre-export inspection before the vehicle is exported. We recommend that you check with the relevant government agency in your country to obtain all required pre-export checklists. While enforcement of this regulation may vary, some countries have begun imposing hefty fines for non-compliance. Therefore, if your country's government requires it, it is important to ensure that the inspection clause is included in the terms of your purchase.

There are two sets of inspection standards for used cars exported from China:

- WM/T8-2022) "Export Quality Requirements for Used Passenger Cars".

- (WM/T9-2022) "Quality Requirements for Exporting Used Commercial Vehicles and Trailers".

excars.cn will help our customers ensure that the vehicles they purchase fully comply with the national standards mentioned above.

Vehicles are not allowed to be exported in any of the following cases:

(1) Vehicles that meet the "compulsory scrapping standards for motor vehicles" and the specified scrapping standards and vehicles that are within one year (including one year) from the end of the specified period of use;

(2) During the mortgage or pledge period of the vehicle or the period of customs supervision;

(3) Vehicles during the period of sealing or seizure by supervision organs, people's courts, people's procuratorates, and administrative law enforcement departments in accordance with law;

(iv) Vehicles obtained through theft, robbery, fraud and other illegal and criminal means;

(5) The vehicle and vehicle registration certificate are inconsistent with the content of the record;

(6) Smuggling or illegally assembling (assembling) vehicles;

(7) Vehicles with incomplete statutory certificates and certificates;

(8) The results of the unqualified inspection of the vehicle;

(9) The vehicle has not committed traffic safety violations or traffic accidents;

(10) Other laws and regulations prohibit the trade and export of vehicles.

excars.cn Acting as a buyer's agent to help buyers achieve secure and smooth transactions. For buyers, excars.cn acts as a representative in China, transacting with suppliers in China, providing transparent services and fees. excars.cn Ensure that the purchased products are shipped properly. If your payment has already been received but the product is not shipped due to some unavoidable reason, we will refund you 100% of the dollar amount. excars.cn was created by Cango, a parent company listed on the New York Stock Exchange, which has a strong reputation in the Chinese automotive industry.

At excars.cn, we prioritize the security of your information. We use SSL encryption technology to protect the data we receive, ensuring that your information is protected during transmission. In addition, we have a highly ethical privacy policy to protect your personal data.

For more information about how we protect your information and how we handle privacy, please click here to view our Privacy Policy.

1.B/L

Bill of lading; A contract document for the carriage of goods issued by the carrier or its agent to the shipper. It is also a receipt of the acceptance of the goods for transport and must be presented at the destination for acceptance.

It's like a triple threat in the shipping world:

- Receipt: This is proof that the shipping company (carrier) received the goods. Think of it as a receipt for a store, but a receipt for international shipping.

- Details: It lists all the information about the goods, such as the type, quantity, and destination of the goods, similar to a itemized purchase receipt.

- Contract: It is a simple agreement between you (the shipper) and the carrier that outlines the carrier's responsibility to transport the goods safely.

It can be regarded as a one-stop document for freight shipments, which is essential for the smooth and safe operation of international trade.

2.C&F

Cost plus freight; Sales term means the price of the shipment charged or quoted by the seller does not include insurance premiums, but includes all costs to the designated port of discharge.

3.CIF

costs, insurance premiums, and freight; Sales term means the price charged or quoted by the seller, including insurance premiums and all other charges to the designated port of discharge.

4. Clearing agent

Authorized by international customs authorities, individuals or companies responsible for certifying and managing shipments between countries. (i.e., they clear customs for your vehicle).

5. Commercial invoice

Documents required by customs to determine the true value of imported goods to assess duties and taxes.

6. Consignee

The "owner" of the vehicle after it is registered in the destination country.

7. DHL shipping address

excars.cn Used to deliver shipping documents (not the vehicle) to the buyer's delivery address of the vehicle.

8.Y

estimated time of arrival; The date and time when air, sea, or rail travel is expected to arrive at the specified city or port.

9.ETD

estimated departure time; The date and time when air, sea, or rail travel is expected to depart from a specified city or port.

10. Export certificate

Documents confirming the legal export of the listed items from the country of origin (i.e., the vehicle's previous registration in China has been cancelled).

11. Export license

A document issued by China Customs to ensure that the goods comply with applicable export control measures.

12. FOB Price

(1) excars.cn the price of the vehicle and all domestic handling fees prior to the loading or loading of the vehicle.

(2) delivery on board; Sales terms, the price charged or quoted by the seller includes all costs before the goods are boarded on board at the port of shipment.

13. Forwarding agent

Arrange for the shipment of goods from the port of discharge to the individual or company in the destination country.

14. Import license

A document issued by the government of some countries that allows the import of goods.

15. Inspection certificate

Certify that the vehicle has passed the prescribed pre-export inspection and therefore meets the specified specifications, is in good condition and in the correct quantity when leaving the port of carriage.

16. Insurance documents

Proof of insurance for CIF goods.

17. Notify Parties

The shipping agent contacts the person to provide the confirmed date of arrival of the vessel loaded with the goods at the port.

18. Packing list

Include a breakdown list of goods, quantity, description, and weight.

19. Port of departure

The point of departure of the vessel or cargo.

20. Port of discharge

The location where the vessel is unloaded and the goods are distributed to the respective consignees.

21. Pre-export inspection

Some countries require your vehicle to be inspected before exporting. If the car passes the inspection, we will issue a valid certificate detailing the vehicle identification number, make and model. If this check is required at your destination, please contact us.

22. Proforma invoice

Provide a "final estimate" in the form of an invoice based on the selected vehicle and terms of transportation.

23. Shipping agent

The body responsible for handling shipping and cargo at ports on behalf of shipping companies (i.e., on behalf of shipping companies).

24.电放提单（Surrender BL）

It refers to the fact that the consignor (exporter) applies to the shipping company to "abandon" the role of the property rights certificate of the original bill of lading (Original BL), and instead notifies the destination port to release the goods to the consignee (importer) electronically. Accelerate the pick-up process and avoid the risk of delays or loss of the original bill of lading, especially for offshore shipping (such as short-haul routes from China to Southeast Asia and the Middle East).

In some cases, the excars.cn will issue a BL if the product is shipped quickly, or if the ETD is close to the ETA date. In this case, the original BL will not be mailed. Instead, an electronic version of the surrender BL will be sent to you via email. With this electronic copy of the surrender BL, you can print it out and use it to clear your products from the port.

25. Transshipment

Goods are transferred from one ship to another on their way to their final destination.

26.TT Text

Wire Copy; Paper copy of bank transfer.

27. According to the quotation

A potential buyer has made an offer to purchase the vehicle, and other customers are unable to make an offer or obtain an offer for the vehicle.

28. Handling fees

Costs for loading and securing containers.

29. Vehicle destination

The country in which the vehicle is registered and used.

To book a vessel for your cargo, we need the following information from you. Please review the details carefully and make sure that all requested information is provided. Most of this information is necessary for contracted shipping companies.

1. Port of discharge: This is the nearest port where the ship unloads the goods.

2. Vehicle destination: Please indicate the country in which the vehicle will be registered and used.

3. Consignee: This refers to the intended owner of the vehicle. Please provide the recipient's full name along with the name on their passport or ID card, full address (no initials), and phone number. Providing all consignee information is essential for receiving a bill of lading (B/L) from the shipping company.

Note: Incomplete or misspelled consignee information may result in delays and additional costs for bill of lading modifications.

4. Notifying party: The shipping agent will contact this person to report the date your vessel confirms its arrival at the port. If you have a private customs clearance agent, you can list it here. Otherwise, you can directly write "same as consignee".

5. DHL Shipping Address: This information is required for us to send your documents, including the bill of lading, via DHL Express. Please provide the recipient's full name, full address (no initials), and phone number. Incomplete information can lead to delays in document delivery. If you are using an electrical discharge bill of lading, you do not need to provide this information.

The consignee is the "intended owner" of the vehicle. Please provide the recipient's full name, name on passport or ID card, full address (without initials), and phone number.

When providing us with your booking information, please note the following:

If the full name and address of the consignee are not provided, the shipping company may delay your booking. Complete information must be provided.

The name of the consignee must not be misspelled. Even the smallest error can lead to a modification of the bill of lading (B/L), which can incur additional costs and time.

The notifying party is the individual contacted by the shipping agent who is responsible for notifying your vessel of the confirmed arrival date.

You can choose to list a private clearing agent as the notifying party, but this is not mandatory as it is not required to list the clearing agent on the bill of lading (B/L). If you don't have an agent, you can just write "same as consignee" to make it easier to handle.

DHL shipping address refers to the information required to send documents (including bill of lading (B/L)) via DHL Express. Please provide the recipient's full name, full address (without abbreviations), and phone number.

It's important to note that providing incomplete information may result in delayed document delivery.

The shipping company requests complete information, including the recipient's full name and address on their passport or ID card. The bill of lading (B/L) is the official document that determines the ownership of the goods, so accurate identification is crucial.

Failure to provide the full name and address of the recipient can lead to delays, as the shipping company needs this information for processing.

Be sure to avoid misspelling the consignee's name, as even minor mistakes may require amendments to the bill of lading, incurring additional costs and time.

We ask that you provide your full name and address as your DHL shipping address to ensure that your documents, including the Bill of Lading (B/L), are sent smoothly via DHL Express. Please provide the recipient's full name, address (without initials), and phone number.

Please note that providing incomplete information may result in delays in the delivery of your documents.

Our goal is to deliver your vehicle in a timely manner. The estimated time below is from the designated Chinese port to your port of discharge.

Please note that these are estimates based on our past experience and are not guaranteed.

Africa: It takes about 5 weeks from the port of China to your port.

Georgia: It takes about 6 weeks from a port in China to your port.

Caribbean: It takes about 4-5 weeks from a port in China to your port.

South Asia: It takes about 2 weeks from the port of China to your port.

South America: It takes about 6 weeks from the port of China to your port.

Unfortunately, we are unable to provide such exact information. Typically, buyers track shipping information through freight forwarders or shipping companies. Tracking shipping information is important to ensure timely delivery. You can check the location of the transportation node through the official website of the shipping company.

Changes and delays in shipment plans are usually proposed by the contracted shipping company. As exporters, we have no right to interfere with their decisions. The transportation of shipping companies will also be affected by some additional factors, such as transportation in China, the completion of vehicle procedures, and the adjustment of the shipping company's transportation plan.

The shipping agent will notify the notifying party on the bill of lading (B/L) about the arrival of the goods. You can also check the transportation progress through the official website of the shipping company. Alternatively, you can contact the shipping agent directly about a week before the ship's estimated time of arrival (ETA). Make sure to check with your freight forwarder for the most up-to-date information.

If you need to change the product recipient information, you can do so within 5 days of receiving the invoice. Please submit a change request in the same topic where the original request was made. Please note that modifying the destination port may result in an adjustment to the total price.

We strictly adhere to legal and ethical standards. Requests to change vehicle information on the bill of lading (B/L) or any other documents provided by excars.cn are not permitted. We are committed to conducting business legally and will not engage in any illegal activities under any circumstances.

As an importer, you should receive the following documents from excars.cn:

1. Bill of Lading (B/L)

2. Insurance documents (if you purchased a CIF)

3. Export certificate (also known as "deregistration certificate" or "deregistration" form)

4. Commercial invoice

We will also provide if your government requests it

Export Licence (also known as "Entry Form"

If we send you a document via DHL, we will email you the tracking number of the document. You can use this tracking number to monitor the status of the files sent to you.

In most cases, you should receive the documents before the product arrives. Please use the tracking number we provide to track the file. If you encounter any issues or have any concerns while tracking your files, please contact us.

Unfortunately, we are unable to provide two sets of bills of lading. Shipping companies typically issue only one bill of lading for each shipment, regardless of whether the customer requests additional copies.

No, customs clearance is not possible with just a PDF file of the bill of lading. However, you can use a PDF file of the bill of lading to complete about 60% of the customs clearance process. The remaining 40% of processes require the submission of the original bill of lading.

We do not issue packing lists individually, but our commercial invoice is a comprehensive document that includes all the necessary information that would normally appear on a packing list. Past customers have successfully used commercial invoices without any problems with customs authorities. If you have any questions, please feel free to contact us.

excars.cn Arrangements will be made to transport your purchased products to your final port of destination. The shipper responsible for the shipment will provide you with all the standard documents required to release the product from your port, including 1 original bill of lading (B/L), 1 original product export certificate, and 1 original inspection certificate (if any). After the product arrives at your port, you are responsible for receiving the car at the port and completing the necessary formalities. With the documents provided by excars.cn, you or your designated customs clearance and freight forwarder can release the product at your port.

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